Woosah Privacy Policy

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Encryption Notice: All personal and health data collected is encrypted end-to-end and stored securely. Woosah staff cannot access your personal information, journal entries, or chat conversations.

1. Introduction to Our Privacy Policy

Woosah, operated by OmniPulse Ventures LLC (“we”, “our”, or “us”), is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mental wellness app. Our privacy policy ensures your mental health data remains secure and private.

2. Information We Collect

Personal Information

  • Email address (for account creation and login)
  • Name (optional, for personalization)
  • Profile information (AI companion preferences, avatar selection)

Health and Wellness Data

  • Mood tracking data (mood entries, ratings, notes)
  • Journal entries (personal reflections and notes)
  • Chat conversations with AI companion
  • Self-help exercise progress
  • Goals and challenges you’ve shared

Technical Information

  • Location data (only if you grant permission for resource finding)

3. How We Use Your Information

We use your information to:

  • Provide and maintain the App’s functionality
  • Personalize your AI companion experience
  • Track your wellness progress over time
  • Send important notifications about your account
  • Improve our services and develop new features
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

4. Data Storage and Security

We take data security seriously and implement industry-standard measures:

  • End-to-end encryption for sensitive data
  • Hybrid storage: Data stored locally by default, with optional cloud sync for multi-device access
  • Secure cloud storage with Supabase (when cloud sync is enabled)
  • Regular security audits and updates
  • Limited employee access to user data

Note: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services:

  • OpenAI: Powers our AI companion chat feature. Conversations are processed but not used to train OpenAI’s models.
  • Supabase: Provides secure authentication and database services.
  • Google Places: Helps find mental health resources near you (only with your permission).
  • Resend: Sends transactional emails (account verification, password resets).

These services have their own privacy policies governing their use of your information.

6. Data Sharing and Disclosure

We do NOT sell your personal or health data to third parties.

We may share your information only in these limited circumstances:

  • With your explicit consent
  • To comply with legal obligations (court orders, subpoenas)
  • To protect our rights, safety, or property
  • In connection with a business transfer or acquisition (with notice to you)
  • With service providers who assist in operating the App (under strict confidentiality agreements)

7. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Data Portability: Export your data in a portable format
  • Opt-Out: Unsubscribe from non-essential communications

To exercise these rights, visit your Account Settings or contact us at support@getwoosah.com

8. Children’s Privacy

Woosah is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors under 18. If you believe we have collected information from a minor under 18, please contact us immediately.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we must retain it for legal compliance.

10. International Users

Woosah is based in the United States. If you are accessing the App from outside the U.S., your information will be transferred to and processed in the United States. By using the App, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the App or sending you an email. Continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Us About This Privacy Policy

If you have questions or concerns about this privacy policy, please contact us. We’re committed to transparency in our privacy policy and data practices.

Email: support@getwoosah.com

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